Prateek Kumar B.
General Manager - Service at JLNPhenix Energy Pvt Ltd. EX- Samsung | Sharp | Casio | Kohler | Cygni at Cln Energy Limited
Based in Noida, India
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Seniority
Other
Department
Other
Location
Noida
Industry
Energy Technology
Company size
240
Contact information
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p•••••••@clnenergy.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Prateek Kumar B.
A dynamic professional with 27 years rich experience in all functions of Customer Support Field Service CRM Service Operation Repair Warranty & Spare Part Management . Specialization & Core Competencies ~ Field/Workshop Service Operation Service Partner [ASC] Management CRM Technical Trainings Spare Parts and AMC Sale C-Sat Improvement Open Calls Control DOA Analysis and Defective Stock Clearance/ Rectification Service Expansion Service Revenue & Profit Centre TAT Control Root Cause Analysis of Field Failure and Suggestions for Improvements Warranty Leakage Control Technical Support Customer Contact Center Operation [Voice/E-Mail]. Major Strengths : Dealer/ Customer Relationship In Depth Technical Analysis Ready to accept the challenges and changes Hands on working Team Leader Team Management Implementation of New Service Processes Six Sigma. Certified Six Sigma Green Belt Professional. An Electronics Engineer with Management Degree in Customer Relationship Management.
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