Prateek Mathur

Background

About Prateek Mathur

Digital Operations | AIOps | ITSM | Transformation I’m a results-driven IT leader with 17+ years of experience in enterprise monitoring, service delivery, and IT operations transformation. My expertise lies in bridging technology and business goals through AIOps, ServiceNow ITOM, and observability tools. I’ve led global teams in implementing AI-driven event correlation, process automation, and ITSM modernization — reducing incident triage time, enhancing reliability, and optimizing cost. I thrive in roles that combine strategy, execution, and continuous improvement. With a strong foundation in ITIL, Lean Six Sigma, and cloud operations, I bring structure, insight, and operational maturity to complex environments. Currently leading Event Monitoring and Infrastructure Services at a global enterprise, I’m now exploring roles at the intersection of digital transformation, platform strategy, and AI-enabled operations. If you're looking for someone who understands both people and platforms, and who can turn operational complexity into structured, data-driven outcomes — let's connect.