Prathamesh Salvi

Background

About Prathamesh Salvi

Address Customer Support inquiries through email and chat communication received from clients and stakeholders. • Oversee payroll processing for customers, ensuring that payments are both accurate and delivered on time. • Manage payroll discrepancies received from customers.• Maintain a substantial volume of data in Excel to prepare SLA reports on a daily basis. • Monitor a team of 6-8 individuals, resolving their questions, updating them on process developments, and conducting quality assessments of their output. • Work with the team to provide weekly and monthly student attendance reports, pacing reports, and progress reports in coordination with stakeholders and project managers. • Manage the creation and update of schools on the company’s learning management system (LMS) and Microsoft Dynamics, ensuring timely updates, batch creation, and seamless integration of student data for over students. • Prepare student rosters received from clients, upload data on the portal, and create usernames and passwords. • Process schedule change management on LMS (Elevate K-12 Portal) and Microsoft Dynamics accurately with zero impact during live sessions. • Regularly participate in meetings to discuss improvements and resolve issues with stakeholders. • Conduct UAT testing during the pilot process and verify successful implementation post-UAT testing.