Prathmesh Kapadne

Background

About Prathmesh Kapadne

11+ years of experience in IT as a Technical Lead in Cognizant Technology and Solutions • Experience in handling international suppliers and customers. Support IT issues (Users use IT Infrastructure from US,Germany, Switzerland, France, Spain, Czech Republican, Austria, China, Budapest, US and other places) • Experience in Technical support Engineer/Field support Technician/Print Management solutions/Assets Management/Incident Management/Knowledge Management/Change Management./Problem Management. • Experience in Managed the lifecycle of end user computers including Windows and Mac via MDM solutions like JAMF and Intune. • Experience to perform analysis, diagnosis, and resolution of PC problems and overall productivity issues either on-site or via remote access. • Hands on knowledge on Windows OS/ MacOS imaging, installation and configuration. • Experience in resolving hardware and software issues on both a Windows and Mac environment. • Experience on mobile applications troubleshooting iPhones, iPad and Androids. • Experience in administer and support Mobile Device Management (MDM) solutions, enrolling BYOD devices, including configuring, managing mobile devices (iOS and Android) • Experience in executive support, to Manage a VIP support queue, includes hardware and software issues, Assets like Laptops,(Windows/MAC) Mobile devices like iPhones, iPad and Androids. • Experience to assist with configuration and setup of LAB setup as per GXP compliance. • Experience in managing global print servers -and services. • Experience in handling printer model like Ricoh,HP, Xerox, Konica & Canon printers troubleshooting. • Experience in SAP Printing solutions(VPSX/LRS). • Hands on experience on tools like Printer Logic, DMNX,SLNX,HP Web jet admin. • Experience Asset Management. • Having experience on ticketing tool like service now & Remedy. • Ability to handle support tickets in line with SLAs and SLA management of daily ticket. • Having ITIL knowledge with having service now and BMC remedy tool ticketing tool experience. • Experience in Develop, document, and maintain Executive Knowledge Based Articles (KBA’s) for fellow team members and create support documentation for executives as required. • Experience supporting video conference and teleconference equipment. • Co-ordinate with local IT team and Service desk if any major issues. • Experience Managing the team rosters & team availability. • Experience Preparing the Billing of project.(Printers Billing) • Experience Weekly meeting with Vendor about call log. • Experience in Employee onboarding/offboarding.