Pratibha Chalhotra

Background

About Pratibha Chalhotra

Professional experience in a corporate set-up and fast paced banking environment for 7 years. The dynamic banking sector has made me well equipped in handling customer service along with fulfillment of organizational objectives with excellent outcome. Handling of various banking products i.e. from account opening and management to credit related products along with selling of third party prdocuts like insurance, mutual funds has given me exposure to the banking as a whole and to understand customer requirements based on his resources. Helping the customers to take a one step further in digital baking by promoting mobile and internet banking. This not only facilitates the customer but helps the organization in reducing the work load and sometimes earning extra fees as these products act as alternate delivery channels. Customer service to me does not mean only serving the organizational objectives but to guide the customer in a proper manner taking his long term benefit into consideration thus nurturing a symbiotic relationship with the organization which would last forever. Such a customer will in turn help introduction of new clients as well.