Pratibha Jain

Background

About Pratibha Jain

With over a decade of experience as an IT professional including 8 years specializing in Salesforce as an Admin/Developer I bring a wealth of expertise to any project. I am a 5X Certified Salesforce professional committed to continuous learning and always eager to add more feathers to my cap. My goal is to add value wherever I am and I pride myself on my hard work and openness to learning from anyone even from the youngest minds. Experienced in designing implementing and optimizing robust solutions I excel in requirement gathering technical design and project management within Agile environments. My skills encompasses: - Customer Relationship Management (CRM) - Organizational Skills - Data Management: Data Import/Export using Apex Data Loader/Import Wizard - Salesforce Development: Apex Triggers Aura LWC Visualforce Pages Integration (REST SOAP APIs) Deployment - Business Requirement Analysis: Customizing solutions to meet user needs creating User Stories Personas Business Process Maps Acceptance Criteria and UATs - Automation: Flows Approval Processes Workflows Web to Lead Web to Case automation -Custom Applications Development: Custom Apps & Objects Fields Page Layouts Tabs Record Types Field Dependencies Custom Validation Rules Omni-Channel Routing for Cases - Salesforce AI/Einstein GPT I have extensive experience in building static websites and custom applications using HTML CSS JavaScript and jQuery. Proficient in CMS platforms such as TeamSite LiveSite and Site Publisher. I am adept at developing custom reports dashboards and automated business processes to enhance operational efficiency delivering high-quality user-friendly solutions that meet business requirements and exceed client expectations.