Pratibha Joshi

Background

About Pratibha Joshi

Commure | Zomato | Actuarial Science | IFoA, UK | IAI | DU. Experienced Program Manager with 7+ years in fast-paced, tech-driven environments. Working at the intersection of operations, product, analytics, and automation to build scalable, high-impact systems. At Commure, I led 0-1, product-led operations by building automation and AI-assisted internal tools. Led the biggest business vertical (Denials & Rejections) of RCM (Revenue Cycle Management) operations for United States healthcare, scaled offshore (India) operations by 4× while keeping per claim cost 20% lower YoY, and materially improved cashflows, throughput, productivity, and quality through system-driven execution. Experienced in building and managing big teams, consisting 150 folks working across time zones. At Zomato, I held Product Ops and Program leadership roles across logistics, including working in the COO’s office. Designed and executed product-led operational changes to drive logistics through tech, reduce rider-led cancellations and fraud by 50%, improve utilization, and optimise costs.Also owned end-to-end regional strategic initiatives across North India, driving programs spanning P&L management, growth, cost optimization, logistics planning, quality improvement, rider onboarding, process efficiency, and team building by partnering closely with cross-functional teams, product, and city leadership to improve unit economics and execution at scale. Strong experience in owning ambiguous problem spaces, building strong teams, stakeholder management, and driving decisions rooted in data insights and product thinkingAn Actuarial Science student, with keen interest in statistics. Cleared 4 core technicals (CT series) viz CT-1, CT-3, CT-5 and CT-7 from IFoA, UK.