Pratik Hanote

Background

About Pratik Hanote

Hello, I'm Pratik Hanote, a senior system engineer with experience in technical support and troubleshooting. Currently, I'm working with Infosys LTD in Pune where my responsibilities include researching and identifying solutions to software and hardware issues, diagnosing technical issues, and tracking computer system issues to resolution within agreed time limits.Prior to this, I worked with Mahindra & Mahindra LTD in Mumbai as a Technical Support Engineer. During my time there, I gained expertise in installation, configuration, and troubleshooting of computer hardware, operating systems, and applications. I also provided printer and scanner configuration and troubleshooting services and maintained and monitored computer networks and systems.As a professional, I'm passionate about solving complex problems and providing exceptional technical support. I have a knack for asking targeted questions to quickly understand the root of the problem, and I prioritize and manage several open issues at one time. I also have experience in logging queries, analysing call logs to discover underlying issues or trends, and providing access to file servers to domain users.