Pratik Khope
Sr Customer Success Associate at Kylas
Based in Pune, India
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Seniority
Staff
Department
Other
Location
Pune
Industry
Software Development
Company size
81
Contact information
Reveal Pratik's email and phone
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p•••••••@kylas.io
Phone
5 credits+91 ••• •••• ••••
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Background
About Pratik Khope
Kylas empowered onboarding efficiency and product retention through collaborative strategies and process optimization, achieving significant improvements in customer NRR and satisfaction. Contributions included developing SOPs, executing upsell and cross-sell initiatives, and conducting QBRs and MBRs to align customer goals with long-term success. Holds an MBA in Construction Management and a Bachelor’s in Civil Engineering, blending analytical and technical expertise with a client-focused approach in SaaS. Proficient in tools like Jira, Mixpanel, and Postman, with a focus on driving customer success, reducing churn, and enhancing product adoption.
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