Pratik Kumbhare

Background

About Pratik Kumbhare

Primary Skills: ITSM Tools Service Now BMC TrueSight Orchestration BMC Remedy ARS applications design development and support. Incident Management Problem Management Change Management Self Service Portal. • 11+ years of experience in Information Technology Domain with key emphasis on Analysis Design Development and Unit testing in strict conformity with the Quality guidelines as prescribed by the company Quality Policy. • Experience on Implementing ServiceNow Incident Problem Change Service Catalog and Knowledge. • Working knowledge on SOAP and REST Integrations. • Working knowledge on Service now flow designer. • Working knowledge on discovery. • Basic working knowledge on Service Now configuration Management. • Configuring notifications • Creation of Business Rules Client scripts Script Include and UI Policies. • Configuring ServiceNow SLA ACLs and Workflows. • Understanding customer requirement. • Update set capturing and moving customizations to different instances. • Creation of Users groups roles. • Customizing forms lists choices for custom applications based on the requirement. • Importing data into Service-Now by using import set. • Experienced In Service Now Admin • Skilled in Remedy 7.1 ARS design and development. • Experienced in ITSM 7.5 ITSM 7.6 and ITSM8.0 • Worked on SRM 2.2 and SRM 7.6 And SRM 8.0 • Have good knowledge of Atrium Spoon. • Worked on CMDB. • Was involved in implementation of BMC MyIT. • Was involved in Installation and configuration of MyIT. Added various location Asset Action Site & Services in MyIT. • Have good knowledge of Web Services and Rest API. • Experience in Remedy upgrade - Remedy ITSM 7.6 to Remedy ITSM 8.1 Remedy AR System 7.6 to Remedy AR System 8.1. Remedy ITSM 9.1 to ITSM 20.x • Skilled in BMC Atrium Orchestrator 20.19 design and development. • Certified BMC TrueSight Orchestration 8.x: Fundamentals Administering and Developing. • Installation of BMC AO Dev studio Repository Servers. • Administration of BAO. • Import/export custom Module from dev studio. • Activating Adapter/Module to grid scheduling module/job • Monitoring Audit grid performance process performance. • Debugging of BAO workflow. • Worked on Agile Methodology. • Possess Good Communication Skills.