Pratikkumar Chikhaliya
Engineering Manager at Gupshup
Based in Bengaluru, India
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Seniority
Manager
Department
Engineering
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
1K
Contact information
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p•••••••@gupshup.io
Phone
5 credits+91 ••• •••• ••••
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Background
About Pratikkumar Chikhaliya
With over a decade of experience in AI, NLP, and Generative AI, I specialize in building enterprise-grade solutions that transform organizations and deliver measurable impact. With a foundation in Applied Linguistics, I bring a unique perspective to AI system design, combining deep language expertise with technical innovation. My work includes leading cross-functional teams, defining product roadmaps, and implementing governance frameworks that reduced QA effort by 70–80% and increased deployment success to 99%. I have led the development of domain-specific AI agents in banking, retail, real estate, and sports, achieving ~20% reductions in customer service costs, while expanding multilingual AI into eight global languages for BFSI and retail adoption. Passionate about the future of Generative AI, I focus on building responsible and scalable AI platforms that accelerate business growth.
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