Pratima Tripathi

Background

About Pratima Tripathi

Customer Relationship Management: Handling escalation and give resolution to the customer / forwarding resolution to the concerned department and ensuring customer satisfaction by achieving delivery and service quality norms. Interfacing with client and suggesting the most viable solution to the problem and help in customer satisfaction / retention. Quality Control: Helps ensure that the services meet the standards. Possess strong analytic skills and attention to detail. Audit and survey a sample of customer service transactions. Responsible to get the work done within the set methods and procedures. Judge the receiver’s way of understanding and give the feedback in keeping the receiver’s ability in mind. Good knowledge of MS Office to maintain the data and records for client reports and presentation. Team Management: Ability to administer and coordinate with team to perform assigned tasks. Maintained an environment where team-members feel motivated and perform. Assist team with issues when they are in need and in return they do the same.