Praveen Pai

Background

About Praveen Pai

Technology Delivery Leader with 20+ years’ experience leading enterprise‑scale IT Operations, Service Management, Managed Services, Vendor & Supplier Management, and Automation across complex, global environments. Proven track record managing £100m+ budgets, delivering cost optimization, operational resilience, and service transformation.Extensive experience across-IT Service Delivery & IT Operations Management-Managed Services & Global Service Integrators (GSIs)-Vendor Management & Supplier Performance-Contract Negotiation & Commercial Management-ITIL, ITSM, Service Governance & SLAs-RPA, Process Automation & Operational Efficiency-Technology Transformation & Cost ReductionI have successfully negotiated and managed large, complex, multi‑million‑pound contracts with Tier 1 GSIs and global software vendors valued over £750m, delivering 30% reduction in operational costs, 20% improvement in supplier performance, reduced supply‑chain and delivery risk,improved service quality, automation maturity, and governanceI am currently completing a Fixed‑Term Contract as Head of Technology Service Operations and am seeking my next role. I perform best in senior leadership roles where I can own IT Service Delivery, Managed Services, Vendor & Supplier Management, Automation & Service Transformation. I am particularly interested in organization's with people‑first cultures, strong leadership values, and a genuine commitment to professional development.Key leadership strengths-Strategic IT Operations & Service Delivery Leadership-Tier 1 Vendor & Supplier Management (GSIs & Software Vendors)-Commercial & Contract Negotiation-Cost Optimization & Financial Governance-Automation, RPA & Operational Efficiency-Building high‑performing, resilient teams-Driving service improvements at scaleI value leaders who prioritize potential over checkboxes. Over 23 years, I’ve worked within two organizations only, progressing through multiple senior roles due to transferable skills, adaptability, and trusted leadership. I enjoy complex environments and excel at bringing structure, governance, and stability to challenging operational landscapes.Open to Permanent & Contract Roles Including: IT Director,Service Delivery/Managed Services Director, Head of IT / Global Head of IT, Head of Service Management/Service Operations, Senior Service Manager, Director/Head of Vendor /Supplier Management Working preference: Hybrid (2–3 days on‑site) or Remote Travel: Open to UK & international business travel Email: praveen.pai@outlook.com Mobile: 07719 220489