Prayag Dutt

Background

About Prayag Dutt

A seasoned Support Engineer with over 5 years of experience, specializing in providing L1 and L2 support for servers, storage, and networking. Expertise spans across major hardware brands like HP, Dell, IBM, Cisco, and Huawei, along with deep proficiency in operating systems such as Linux (RHEL), VMware, and Windows. Proven track record in diagnosing and resolving complex technical issues, handling firmware upgrades, RAID configurations, and ensuring server uptime through proactive maintenance. Passionate about cloud technologies with hands-on experience in AWS services like EC2, S3, VPC, IAM, and RDS, as well as automation through shell scripting. Thrives in 24x7x365 support environments, balancing multiple responsibilities while maintaining high service levels. Involved in network configuration, VPN setup, and system performance tuning to ensure seamless and secure operations. Currently providing L2 hardware and L1 Linux support at Javi Systems, handling system deployments, user account management, and maintaining high-performance Linux environments. Focused on optimizing IT systems to meet organizational goals, with continuous enhancement in cloud computing and DevOps practices. Open to new challenges in the field of technical support, cloud administration, and system optimization. Connect to discuss opportunities or collaborations in IT infrastructure management.