Pream Eswaraapu
Founder at MichBiz Services
Based in Hyderabad, India
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Seniority
Other
Department
Other
Location
Hyderabad
Industry
Business Consulting and Services
Company size
43
Contact information
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p•••••••@trans4mation-ai.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Pream Eswaraapu
A senior management professional with two decades of experience in the contact center industry having distinction of steering strategic and transformation projects on Process excellence Customer experience Quality improvement identifying and resolving problems reversing negative performance trends introducing new concepts & steering change aimed at enhancing overall growth focusing on revenue & profitability and enhancing business performance. Expertise in leading high impact teams in Customer service domains for industries such as Technical Telecom & E commerce with core competencies in Customer Service Operations Technical Support CRM New Product & Process launches Process design and re-engineering Operations Excellence Project Management & Mentoring FAQ Automation Certified COPC 6.1 Implementation leader and Six Sigma..
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