Precious Douglas

Background

About Precious Douglas

Dedicated and results-oriented customer service professional with over nine years of experience in banking and extensive administrative experience in the healthcare sector. Demonstrates exceptional interpersonal and active listening skills, ensuring timely and effective responses to customer and patient inquiries. Highly skilled in relationship management, fostering customer loyalty and retention while consistently improving satisfaction levels. Excels in roles that require superior written and verbal communication abilities, seamlessly navigating multiple systems, including advanced proficiency in the Microsoft Office suite, SQL, and PowerBI.Known for a collaborative spirit and the ability to thrive in team environments, while also showcasing strong independent work capabilities. Committed to continuous personal and professional development, with a passion for lifelong learning. Proven track record of enhancing customer retention through outstanding service and account management, and streamlining administrative processes to improve efficiency in healthcare settings. A friendly, hardworking, empathetic, and enthusiastic communicator, dedicated to providing professional and helpful support to new and existing clients.