Preethi Prabakaran

Background

About Preethi Prabakaran

Present employment: Senior Issue Resolution Analyst at Athena Healthcare. • Acted as a front-line contact for clients to resolve their issues regarding Athenanet product issues. • Ability to multi-task in a fast-paced environment. • Utilizes Salesforce as a CRM to manage up to around 40 contacts per day. • SME on communicator ( which is the one of the athena Product) related issue. 3 years and 8 months of experience as a Customer Service Representative at Groupon. • Assisted clients in all issues regarding product delivery, voucher redemption, returns and refunds. • Maintains consistent metrics about customer satisfaction, responses per hour, and quality assurance • Worked escalated refund requests and risk tickets. • Provided timely follow-up with customers to ensure highest quality service and build good customer relationship to get their retention towards the company’s website.