Prem Christopher

Background

About Prem Christopher

Passionate Business Process Excellence expert with 19+ years of experience in leading business process transformation programs with proven success. I help companies by providing leadership in developing operational excellence models, leveraging best practices to align with strategic objectives and orchestrating execution to increase the firm’s value proposition. Some highlights: • Currently driving digital transformation and cultural organization change initiatives and directing all stages of achieving process excellence, using Agile methodologies for rapid deployment, impacting revenue of $300 Million • Led the Covid-19 crisis response team by defining standards for optimal processes and systems usage and creating interactive client dashboards resulting more than $21 Million in revenue during the economic slowdown • Successfully optimized multiple client processes reducing support ticket traffic by 70%, introduced an end-to-end paperless process reducing cycle time by 40% • Led RPA projects by automating end-to-end workflows with efficiency gains of 69% • Led strategic transformation programs using LEAN, ISO 9001 and Six Sigma driving continual improvement at the enterprise level • Pioneered and program managed the successful implementation of ISO 9001:2008 Quality Management Certification enhancing the brand value of the firm Based on my experience, acquired skills, certifications, and industry exposure, I am passionate about leading genuine transformation opportunities that increase the firm’s competitive advantage and value proposition, making a significant difference in the ecosystem.