Premsagar Manjunath

Background

About Premsagar Manjunath

Innovative and results-driven Senior Customer Success Analyst with 5+ years of experience in e-commerce. Skilled in AMS (Amazon Marketing Services), Walmart ads, account management, and performance marketing. My expertise extends beyond AMS and Walmart, collaborating effectively with cross-functional teams, clients, and stakeholders to drive results. I help businesses grow through strategic advertising and data-driven approach. MARKETSTAR: Worked in collaboration with Program managers and Account Executives to optimize campaign performance, through collaborative data analysis and strategic website updates, resulting in: • $760K in revenue generated in Q3 2024 • 40% increase in repeated purchases • 15% re-engagement of previously inactive cardholders • 20% increase in new customers AMAZON: Managed Alexa Sponsored Skill Self-service Ad programs, Escalations & Appeals for both Stakeholders & Advertisers. Owner for driving QA review processes and campaign mechanisms for an industry-first Ads product on Alexa devices. These Ads drove $3M in revenue in 2023. I collaborated with Program managers and Stakeholders. I’ve finetuned the Amazon Fire TV advertising process and was lauded numerous times for flawless project execution and quality. Thereby successfully expanding the ad program in 12 countries (US, CA, MX, BR, UK, DE, FR, IT, ES, NL, SE, AU). Implementing data strategy that aligns with business objectives and goals of bringing visibility and increasing efficiency, generating $16M in 2022 & $20M in 2023. IBM: In Collaboration with the Quality team, I have created Knowledge articles and trained associates on efficient approaches to achieve client resolution. Thereby reducing the TAT of issues by 25%, which in turn assists the team to handle more clients and increase company revenue.