Prerit Kumar

Background

About Prerit Kumar

TLDR: Can help setting up and running, tech-enabled services' operations. Experienced in TelecomBSS and WorkforceManagement domains. Interested in newer tech driven domains- • Multiple Greenfield projects' experience, setting up Managed Services, including service strategy, SLA definition and operations. • Working on go-to-market plans for service launches, aligned with product/service delivery plans, including risk mitigations. • Involvement in full service lifecycle, from pre-sales, to aftercare, interacting with different stakeholders in the organization. • Customer management at all levels of stakeholders (up to ‘C’ level). Understanding business needs, building relationships, influencing clients, and maintaining communication • Supporting services for various lines of businesses, from traditional ones (B2C, B2B, MVNO) to newer ones like IoT (asset tracking, metering, etc.) • Financial management, including budgeting, revenue, service performance, customer invoicing and signoffs. • Hands-on experience in setting up and stabilizing of multiple implementations (medium to large scale support projects, at onsite as well as offshore), involving technical transition, third party integration, infrastructure setup, project localization, and local resource capability development • Managing services for complex value chains, from real time, to non-real time systems. • Thrives in cross-functional, multi-vendor, multinational projects, in multicultural work environments • Team building and engagement, within a matrix organization, to get measurable results against the established objectives aligned to the contract, budget, and timeline. • Interested to work in newer tech-driven domains, like smart cities, smart warehouses, connected logistics, IoT usecases, LEO satellite use cases, etc * Japan Permanent Resident