Pretty Leah

Background

About Pretty Leah

Senior Quality Analyst, experienced in audits, coaching, feedback, defect detection, KPI metrics analysis, RCA, calibration sessions, and new hire inductions for international voice and non-voice process. Receptive, adaptive and quick learner in grasping current technologies and concepts. • Certified Lean Six sigma blackbelt by MSME • Training expertise in customer service and soft skills and maintaining the quality parameters. • Solid work experience in 7 QC tools, 5 why analysis, PDCA and DIMAC methodology • Leadership skills in team coordination, reporting and training. • Sound experience in creation of mono form quality guidelines. • Auditing of calls, chat and email as per industry best practices and standards • Extensively worked on constructive feedback methodologies • Hands on experience in delivering insightful data and action plans to the operations team which enhances operational teams’ efficiency adhering to company’s standard and compliance. Expertise in an assortment with fields like Quality and training, customer service in technical process along with operation management in teaching, Administration and culinary followed by sales and promotion.