Priya Das

Background

About Priya Das

I am a results-driven Customer Service & Quality professional with 10+ years of experience delivering exceptional customer experiences while driving operational excellence, compliance, and continuous improvement.My career journey has evolved from frontline customer support to leading quality, training, and service improvement initiatives, where I have consistently contributed to improving service standards, strengthening compliance, and enhancing overall customer satisfaction.Currently based in the UK, I hold an MSc in Business Analytics from Aston University and bring a strong ability to combine customer-centric thinking with data-informed decision-making. I specialise in Excel and data visualisation, using insights to identify trends, improve processes, and support business performance. Key strengths include:Customer Service Leadership & OperationsAudit, Compliance & Quality AssuranceStakeholder Management & Cross-functional CollaborationTraining, Coaching & Team DevelopmentData Analysis & Reporting using Excel Selected achievements:Improved customer satisfaction scores by ~20–25% through quality and training initiativesReduced customer complaints by ~30% by implementing structured feedback and audit processesIncreased first contact resolution (FCR) by ~15%, enhancing customer experience and efficiencyStrengthened compliance adherence to 98%+ through audits and process improvementsReduced turnaround time (TAT) by ~20% by streamlining workflows and identifying inefficienciesI am particularly interested in opportunities across Customer Operations, Service Delivery, Compliance, and Customer Experience, where I can contribute to organisations that value customer excellence, governance, and continuous improvement. I am actively seeking UK opportunities with visa sponsorship and am eager to bring my experience, structured approach, and passion for delivering high-quality customer outcomes to forward-thinking organisations.