Priya Jain

Background

About Priya Jain

As an accomplished Account POC/Operations Manager with over 6 years of experience in Online Reputation Management (ORM) and Social Media Analytics, I have successfully led teams in enhancing clients' online presence, managing their reputation, and improving brand visibility.I specialize in creating in-depth ORM and Social Media Analytics reports for brands, with a proficiency in report management, enabling me to handle data with speed and accuracy. My expertise extends to developing and executing effective strategies that have significantly improved clients' online reputation and visibility. This includes organizing and running marketing campaigns on platforms such as Twitter, Facebook, LinkedIn, and Instagram. I create content—including text posts, videos, and images—aligned with the organization's brand strategy to promote products and services, ensuring consistent and impactful messaging.In addition, I am highly skilled in data management and analysis, using tools like Microsoft Excel and PowerPoint to track, analyze, and present data effectively. This allows me to deliver actionable insights and recommendations to clients, enabling data-driven decision-making and significant improvements in their brand visibility.I am also well-versed in creating and implementing crisis management plans to address negative feedback, managing client communication, and providing strategic insights to improve their online presence. My ability to monitor and analyze online mentions, reviews, feedback, and comments helps me identify trends, insights, and opportunities to further enhance clients' online reputation.My toolkit includes proficiency in tools like Konnect Insights, Salesforce, Locobuzz, Brand Watch, Snov, Meta Business Suite, Sendinblue, Trooya, and Germin8 Social Intelligence, ensuring efficient and effective brand management.