Priya M.

Background

About Priya M.

Dynamic Customer Success & Sales Management Expert With 8.4 years of experience driving growth and retention in SaaS, pharmaceuticals, renewable energy, and holiday clubs, I am passionate about delivering exceptional customer success and business growth and worked for India, UK, USA, EMEA & Europe market. I have started my career with BD and now into Customer Success. I have experience in end to end Sales & Solutions on both Product & Services based Industries. Currently, I am an Account Manager at Thomson Reuters, where I manage key accounts, close high-value renewals and upsells, and develop successful territory growth strategies. I am seeking new growth opportunities and am willing to relocate to achieve my career goals. Proven Track Record: Started my career with Pre Sales / BD till post Sales - End to End solutions for 5 years and moved to the domain Client Success Managed key accounts and closed high-value renewals and upsells for clients with utmost care and involved in contract management, admin support, billing support, accounts receivable and product demos Developed and executed successful territory growth strategies and achieved over and above targets with appraisals every year based on performance Handled escalations with a growth mindset and received appreciation and accolades on NPS especially on B2C Leveraged data analysis tools (Tableau, Power BI) for strategic decision-making Delivered customer-centric solutions for HNI and Ultra HNI clients in India like Bangalore. Certifications and Skills: MBA in Marketing/IT Certifications in, Power BI, Tableau, AI, and Sales operations Professional certification with Office MS tools, Six Sigma, AI in innovation Management Skilled in CRM/EX/CX technologies, including Gainsight and Salesforce, Hubspot Adept at building strong client relationships in UK, EMEA, US and Europe