Priya Rao

Background

About Priya Rao

SKILLS • ITIL v4 Certified • Expertise in Production Support in Banking Domain o Incident Management o Problem Management • Experienced in Functional and Regression Testing in Corporate and Retail Banking domain • Optimized and managed the Business continuity planning and Disaster Recovery for multinational bank • Lead the implementation of Automated Release Management Process for Wall Street Systems Application • Demonstrated good relationship management and communication skills in a high-pressure environment with a client facing role • Worked in a multi-vendor environment and collaborated with teams based globally PROFILE SUMMARY • Knowledgeable and experienced production support analyst with expertise in Corporate Banking Domain. • Demonstrated the ability to carry out a broad range of operational service and support assignments for multinational banks. • Known for being customer focused with ability to understand business requirements and provide solutions. • Working knowledge of Foreign Exchange, Money Markets and Retail banking. • Worked in supporting Treasury Back Office Operations for multinational banks. • Experienced in operating and supporting Wall Street Systems Application (WSS) for Corporate Banking Group, Royal Bank of Scotland – Asia Pacific. • Implemented Automated release management solution for Wall street Systems Application aimed at optimizing the operational environment. • Knowledge of ITIL support processes. • Experienced in Business Analysis and Testing for TCS Bancs in Retail banking domain. • Have received client appreciation for good management and problem-solving skills. • Highly adaptable in quickly changing technical environment with very strong organizational and analytical skills.