Priya Sumit
Team Manager at Cognizant
Based in Mumbai, India
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Seniority
Manager
Department
General Business & Management
Location
Mumbai
Industry
IT Services and IT Consulting
Company size
366K
Contact information
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p•••••••@cognizant.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Priya Sumit
Nearly Ten years of work experience, including six years of BPO experience. • Demonstrated exceptional communication skills in dealing with onshore clients, delivering presentations, analyzing major areas of concern and delivering comprehensive training programs. • Excelled in capacity planning and managing the available resources to the maximum to strategically meet the daily targets. • Handled the academy for the up skill of the associates. • Conducting refreshers for top errors. • Call and case monitoring done and worked towards improving the quality of the bottom performers.
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