Priyaranjan Kumar

Background

About Priyaranjan Kumar

Strong skills in hardware setup, troubleshooting, diagnosing hardware failure, and the ability to reset, repair, or replace components (including DIMMs, storage media and drives, video and other cards, fans, and others) Basic network troubleshooting skills, including understanding of DNS and TCP/IP as it impacts hardware deployment, familiarity with patching network cables Expertise with hardware and software troubleshooting tools, including shell scripting Certification or experience in Apple, Dell, or HP hardware repair Ability to apply excellent customer service and communication skills in a demanding, deadline-oriented environment. Must be able to move workstations and monitors Apply solutions where possible and appropriately route calls and monitor all activities until the issue is effectively closed Collaborate effectively with other Technology teams to define how end-user support should be coordinated, delivered, standardized and communicated Tools: Microsoft Office (Microsoft Word, Excel,Outlook, PowerPoint) Languages: C/C++, Core Java Operating System: Windows Computer networking :CCNA Software: Ticketing tools like Manage Engine, Service Now. SAP Client