Puja Ghosh
Manager at Genpact
Based in Kolkata, India
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Seniority
Manager
Department
General Business & Management
Location
Kolkata
Industry
Business Consulting and Services
Company size
153K
Contact information
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p•••••••@genpact.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Puja Ghosh
Competent and dynamic professional with rich and varied exposure of over 6 years, to the entire gamut of activities pertaining to Process Management, Operations Management, Team Management and Customer ServicePossess expertise in domain of Order to Cash, Reconciliation, Product data Management; spearheaded efforts in various rolesExpertise at providing quality customer service, resolving customer queries and complaints, targeting customer care, satisfaction and retention, proficiency in operational planning, execution and resource balancing and ability to handle multiple functions and activities in high-pressure environments with stringent deadlinesExperience in Managing and Leading teams for running a successful process operation, Procedures and Service Standards for driving Business Service ExcellenceA keen planner with strong background in implementing process improvements and quality initiatives for desired performance levels and resolving performance bottlenecksKnowledge of Operational Finance, HR and Administration functions
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