Pulkesh Gupta
Technical Lead at Fiserv
Based in Moradabad, India
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Seniority
Manager
Department
Information Technology
Location
Moradabad
Industry
IT Services and IT Consulting
Company size
33K
Contact information
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p•••••••@fiserv.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Pulkesh Gupta
Managing/Planning shifts, Task assignments, Scheduling required Meetings/Trainings, Team’s appreciation/achievements, leave plan etc. Working as a part of 24*7 support team and provide support to end users and responding to tickets generated by clients/user on help desk in a timely manner. Excellence in implementing monitoring, documenting and supporting procedures for WebSphere/Weblogic applications. Independent problem-solving, Responsible for client/account interactions as required Responsible for escalating the issues, problems, risks, and constraints to the appropriate parties for clarification and resolution. Creating Changes, Incidents as per the requirement. To review error logs and reported errors and seek out solutions. Responsible for ear implementation and deployments in CNS/PEP+.
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