Puneesh Singla

Background

About Puneesh Singla

Client Services in Music Is Broken—And It’s Costing Millions. For music publishers, record labels, PROs, and CMOs, Client Services is supposed to support songwriters, artists, and publishers. Instead, it’s overwhelmed, reactive, and undervalued. Every day, thousands of queries flood in—royalty disputes, payment questions, rights clarifications. But instead of a structured system, teams are stuck in shared email inboxes, phone calls, Teams messages, and scattered spreadsheets. The result? Lost tickets and unanswered queries, leaving songwriters frustrated. Manual inefficiencies eating up time, delaying payments and responses. No visibility or tracking, making escalations a daily headache. Millions in operational waste that leadership doesn’t even see. But the companies I work with have transformed their Client Services into a strategic advantage: 50% faster response times—cutting wait times and boosting satisfaction. 60% less manual work—freeing teams from repetitive queries. Fewer escalations & higher transparency, leading to happier songwriters & publishers. Multi-million dollar budgets unlocked—because once leadership sees the impact, they invest. Client Services isn’t just support. It’s the backbone of trust in the music industry. If you’re leading Client Services in music publishing, labels, or PROs and want to turn your team from a cost center into a competitive edge, let’s talk. DM me “Client Services” to explore how we fix this.