Punit Shrivastava

Background

About Punit Shrivastava

Product Owner | Solution Architect | ITSM & Automation Specialist | BMC Helix Evangelist With over 14 years of experience in the Telecom and Utility sectors, I specialize in developing enterprise-grade ITSM solutions that enhance efficiency, foster innovation, and deliver business value. My career has transitioned from Solution Designer to Product Owner to Product Manager, equipping me with a comprehensive 360° view of product development and delivery. Core Expertise: BMC Helix ITSM/Remedy, DWP & DWP Catalog, Custom App Development Business Process Automation Grafana-based Helix Dashboards for analytics and monitoring BMC Remedy AR System, Helix Innovation Studio B2B Integrations using REST/SOAP APIs, DB connectors, Remedy APIs Agile Product Delivery | Solution Design | Stakeholder Collaboration 🧠 Recent Impact: Designed and delivered custom ITSM apps using BMC Remedy AR and Helix Innovation Studio for critical business processes Automated high-impact workflows through DWP and backend automation, improving user experience and reducing manual workload Built real-time Helix Dashboards with Grafana for performance monitoring, compliance, and reporting Led B2B integrations to enable seamless ticket lifecycle sync and provisioning across enterprise platforms Passionate about solving business problems through thoughtful design and scalable technology. I love building products that simplify complexity and create tangible impact. Let’s connect if you’re working on ITSM modernisation, platform automation, or BMC Helix transformation initiatives.