Punitha Vg

Background

About Punitha Vg

Currently working with ANZ, Mortgages- Home Loan, in Retail Banking sector. Responsible for delivering required quality output, productivity and utilization and deliver all the necessary parameters. Working closely with Business Development Managers, Customer alignment leads, Mobile lenders and Stake Holders to deliver satisfactory customer outcomes, and facilitate customers Home Loan Process without any hassle. Also training fellow team members as a part of skill development and expanding process knowledge. I bring a diverse skill set that includes expertise in various critical areas, including Home Loan Assessment, Document Management, Mortgage Verification, KYC Verification, Land Titles Registration and Settlements, Account Maintenance, Risk Management, and Compliance. Strategic and analytical finance professional with 5 years of experience in banking, home loans, KYC, coupled with expertise in analytics, management, and training. Accomplished and result-oriented, consistently meeting deadlines and maximizing customer outcomes. Proven track record in Retail Lending, KYC, Risk & Compliance, and financial analytics. Seeking to leverage my multifaceted skills to contribute to a dynamic financial institution's growth, regulatory excellence, and customer satisfaction Conducting Compliance Analyst training of Banking Operations and Home Loan Services( Home Loans Mortgage Verifications, Assessment, KYC, Land Titles registration and settlement) for new hires, ensuring their smooth Ramp Up. Provided training and feedback to officers to enhance their performance and adherence to quality standards. Performing regular Root Cause Analyses (RCAs) to identify process inefficiencies and areas for improvement. Collaborated with cross-functional teams to implement process improvements based on RCA findings