Pushparaj Gangrade

Background

About Pushparaj Gangrade

Result-driven professional around 7 years solid & verifiable experience in Banking & Finance technical domain operations and Audit compliance service in the financial industry. Experience in Banking and Finance Android and IOS bilingual hardware and software support applications by Phone call & Email chat Technical Support.Work with Indian and japan team as coordinator. Handling L1 and L2 tickets regarding application troubleshooting or application user issues.Worked on Banking and Financial application as operation specialist. Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty. I help to open online customer accounts and create loan application accounts As well as I have experience in Data analyst and maintaining customer data and records with KYC documentation, AML process. prepare and check Reconciliation statements on a monthly or quarterly basis. Created Internal Audit reports.Work with the Accounting, Finance and other business teams to identify audit and Business opportunities for expense reduction, operational efficiencies, policy compliance and risk identification. Experience in maintaining customer data and business operations customer F2F and online/telephonic interaction using B2C softwares and working at customer service requests in 24X7 shifts support environment. Onboarding new customers and upgrading current customers to branch less mobile internet banking systems and troubleshooting. Participated in development of new business units, coordinated with business team and operations team, effectively identifying opportunities, developing focus & providing tactical business solutions. A bilingual Engineer and IT/Desktop support professional,IoT, programmer with extensive experience and knowledge of different operating systems, hardware, desktop peripherals, IT network system and firewalls. • Experience in Windows server 2003/2008 R2 administration and operation (user creation/control etc.) • Excellent grasp Windows XP/ 7, Linux Red Hat. • Extensive experience with computer software, hardware, network and associated operating systems. • Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries. • Strong communication and negotiation skills along with team building and problem solving and multi-tasking abilities. • VMware server administration, system operation design & task.