Quaneka Keating

Background

About Quaneka Keating

I am a healthcare operations and claims professional with 5+ years of experience improving process efficiency, client support, and regulatory compliance. In my roles, I’ve specialized in troubleshooting systems, analyzing trends, and helping cross-functional teams solve problems quickly and effectively. Now, I am actively transitioning into IT support and data analytics, backed by new technical skills in SQL, Python, Generative AI, Tableau, and AWS Cloud (in progress). My background working with EMR systems and HIPAA compliance gives me a strong foundation in managing sensitive data and supporting secure, user-friendly systems. I excel at translating complex issues into clear solutions—whether that means resolving system errors, supporting users at the “help desk” level, analyzing claims data, or creating dashboards that improve decision-making. Core Skills: IT Support • Troubleshooting • Ticketing Systems • SQL • Python • AWS Cloud • Tableau • Healthcare Data • Claims Analysis • FMLA/ADA Compliance Currently Learning: Prompt Engineering & Cloud Support Tools Seeking Roles In: Network Support / Help Desk • IT Support Specialist • Healthcare Data Analyst • BI Analyst • Claims Data / Automation Analyst Let’s connect if you’re looking for someone who can combine technical troubleshooting, data analysis, and client-focused problem solving to deliver value in IT and analytics roles.