Que Tran
Valet Manager at Ace Parking
Based in San Diego, United States
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Seniority
Manager
Department
Operations
Location
San Diego
Industry
Consumer Services
Company size
1.9K
Contact information
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q•••••••@aceparking.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Que Tran
Manage a staff of 22 valet service personnel, responsible for day-to-day operations. Forecast daily requirements and schedule employees in coordination with hotel Operations Department. Train and coach new employees and resolve performance discrepancies. Ensure outstanding customer relationships and work closely with guests and hotel staff to resolve issues and problems. Perform daily reconciliation at shift closing including cash/credit revenues, and ensure no discrepancies. Perform on-the-spot and back of house audits for a strictly manual transaction business. Coordinate guest discounts with hotel operations department. Prepare monthly P&L statement for hotel manager and calculate hotel revenue. Manage customer claims for damage and insurance payments, and investigate customer claims for possible liability and fraud. Attend staff meetings with hotel GM to determine future parking requirements for conventions, weddings, etc.
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