Quentin Lerasle
Customer Success Manager at Mercateam
Based in Paris, France
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Seniority
Staff
Department
Customer/Client Service
Location
Paris
Industry
Manufacturing
Company size
44
Contact information
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q•••••••@merca.team
Phone
5 credits+33 ••• •••• ••••
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Background
About Quentin Lerasle
Avec 10 ans d'expérience internationale, je suis expert en satisfaction client et gestion opérationnelle. Mes succès incluent :1⃣ Augmentation de la satisfaction client de 20 points chez Newrest International en Angola, même pendant la COVID (95% de satisfaction). 2⃣ Record d'amélioration de précision d'inventaire en France sur 88 semaines consécutives, avec moins de 1% de défauts. 3⃣ Réduction des défauts de 5,800 à 3,200 DPMO grâce à une analyse des données clients, diminuant significativement les retours clients. Passionné par le contact humain et la satisfaction client, je vise désormais à exceller en tant que Customer Success Manager.
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