Quinter Akelo
Phone Servicing Officer at M-Kopa
Based in Kenya
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Seniority
Staff
Department
Customer/Client Service
Location
Kenya
Industry
Financial Services
Company size
3.1K
Contact information
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q•••••••@m-kopa.com
Phone
5 credits+254 ••• •••• ••••
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Background
About Quinter Akelo
I prioritize enhancing customer experiences with a focus on resolving complex issues and promoting satisfaction. My role as a Phone Servicing Officer is instrumental in managing out-of-warranty scenarios, aligning with our mission to make technology solutions accessible. Through careful communication and problem-solving, I ensure that every customer interaction adds value and trust to our services.Recognizing the importance of continuous improvement, I have taken an active part in identifying training needs for shop attendants, ensuring our team's expertise meets the high standards M-KOPA customers expect. Utilizing Microsoft Office as a tool, I contribute to maintaining meticulous service records, streamlining our processes, and upholding our commitment to excellence in customer care.
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