Raahul Patel
Service Desk Manager at Sona It
Based in London, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
London
Industry
IT Services and IT Consulting
Company size
6
Contact information
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r•••••••@sonait.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Raahul Patel
Dedicated and results-driven Service Desk Manager with extensive experience in leading technical support teams, I specialise in delivering exceptional IT services and fostering continuous improvement. My expertise lies in managing high-performing service desk operations, ensuring that customer satisfaction, SLAs, and KPIs are consistently met. I have a strong background in troubleshooting, incident management, and service delivery optimisation. My leadership style focuses on empowering teams, streamlining processes, and leveraging technology to improve efficiency. I am passionate about enhancing service desk performance to meet the evolving needs of businesses.
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