Racheal Hooten

Background

About Racheal Hooten

I'm a change leader who is energetic, enthusiastic and relationship-focused. I love coming up with creative ideas and I'm eager to make a positive impact to those I work with and for. I am an active listener and a proactive problem solver. I am highly organized, articulate and reliable. I have a customer service mindset, and will do whatever is needed to help my customers succeed all the while taking care of my team in the process. I have 20 years of experience in the Healthcare field with a well rounded understanding of revenue cycle management as well as a considerable amount of contact center experience. Other areas of experience: Change Leadership Medicare, Medicaid, Commercial, Exchange, Auto, Work Comp insurances Policy & Procedure Development Government Regulations and Policies Team Building & Performance Improvement Operations Mentoring and Coaching Relationship building/Emotional intelligence Medical claims processing Contact Center Customer Service Customer Experience Journey Mapping Leadership Lean/six sigma Process Improvement Process Mapping