Rachel Matthews

Background

About Rachel Matthews

I'm a dedicated Support Engineer with a strong foundation in IT security, system administration, and customer-focused problem solving. My experience spans key technologies including Active Directory, Microsoft Entra, and PowerShell, where I specialize in troubleshooting complex issues and ensuring secure, efficient operations for end users and enterprise environments. With a deep interest in cybersecurity, I'm actively expanding my knowledge and skill set to transition into a security-focused role. I'm especially drawn to threat detection, vulnerability management, and identity protection—areas where my current experience provides a strong launchpad. What sets me apart is my ability to bridge technical depth with clear communication and a service-oriented mindset. I thrive on solving problems that others shy away from, and I’m always looking for ways to improve processes, secure systems, and support teams. Let’s connect—especially if you’re in the cybersecurity space or looking for a tech-savvy, security-minded professional to join your team.