Rachel McGee
User Experience Researcher at Sfm - The Work Comp Experts
Based in St Paul, United States
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Seniority
Staff
Department
Research & Development
Location
St Paul
Industry
Insurance
Company size
283
Contact information
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r•••••••@sfmic.com
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Background
About Rachel McGee
As a UX professional, I am passionate about making lives easier through research and design. I possess doctoral knowledge of research methodologies, end-to-end experience, and a track record for driving business goals. Some examples include: Exceeded national benchmarks for student satisfaction with online resources. Customized search tools to user needs, thereby increasing conversions (43%) while decreasing customer service questions (7%) and staffing costs ($13,189). Successfully merged the websites and search tools of 2 libraries with distinct cultures and user needs, presented progress to the President and University Council, and garnered acclaim for the libraries. I am happy to learn more about UX research opportunities. You can reach me at rachel.lee.mcgee@gmail.com.
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