Rachel Young

Background

About Rachel Young

I am a business and operations analyst with two decades of progressive responsibility and success in higher education institutions. I bring a blend of interpersonal and technical skills, a facility with systems thinking, and experience in organizational change management. Analysis • Apply systemic and analytical thinking to improve existing and proposed work processes and reporting schema • Identify information deficits and create systems—including the design of data collection instruments—to resolve them • Document business processes as resource for both in-process project work and for end-users Leadership & Project Management • Identify and evaluate opportunities for improvement, and map project-/process-improvement plans • Build consensus around proposed improvements and manage stakeholder response from project conception through implementation • Collaborate with partners and stakeholders across university (across organizational boundaries) • Communicate effectively with partners, stakeholders, and end-users verbally and in writing (technical, persuasive, and narrative)