Rachit Pathak

Background

About Rachit Pathak

o Seasoned professional with experience ranging from Account and Customer Relationship Management, Management Consulting, Project Management, Product Implementation, Business Process Mapping & Re-engineering, IT Transformation, Scope Development, Solutions Designing, Resource Planning, Pre-sales & Post-sales Support, etc. o Take-charge Leader who quickly overcomes growth challenges, leveraging skills in Solutions Selling, Pre and Post Sales Support and Services, and Key Account Management o Expertise in pitching solutions to strategic accounts, involving consultancy with clients and leveraging the entire solutions portfolio to resolve business challenges; an effective problem solver and team-oriented person, with strong interpersonal and client relationship management skills o Skilled in providing differentiated product propositions and solution based approach to clients, thereby creating a win-win situation and foundation for a long-term client retention o Headed and delivered various projects; responsibilities included Requirement Gathering, Business Scoping and Mapping, Workflow Modelling, Implementation, Meeting Project Milestones and Process Quality Control o Customer-centric professional with skills in managing portfolio of clients, who bridges the gap between business and technology with expertise in handling complex Oracle and Newgen Software based F&A Automation, BPM and Workflow Management projects o Strong Management Consulting skills to address problems and recommend result-oriented solutions to the multiple levels of organization and management o International Exposure of working with APJ, EMAE and Amer clients for several advisory engagements in various industries like BFSI, Oil & Gas, BPO, Textile, ITeS, and Shared Services Organizations (SSO) and delivered exceptional client service throughout complex, mission-critical technology solutions, attaining client satisfaction o Experienced in Project Life Cycle Management based on Onshore/Offshore Model, including project planning, analysis, design, development, scheduling, implementing & negotiations with the client for service level agreements / terms, balancing work distribution to meet project deliverable, project progress monitoring and delivery till Project Closure [Full Software Development Life Cycle (SDLC)]