Radhe Shetty

Background

About Radhe Shetty

As a Customer Service Specialist at Organic & Real.com, I provide exceptional customer service to a diverse range of customers in the fast-moving consumer goods (FMCG) foodstuff industry. I improved customer satisfaction rating by 20% through prompt issue resolution and proactive communication. I also assist customers in navigating through product information, pricing, availability, and order placement, ensuring seamless customer experiences.With a Bachelor of Commerce degree from Alpha Institute of Management and over 6 years of customer service experience, I have developed strong skills in customer relationship management, problem solving, and sales. I consistently met or exceeded sales targets by 15% through upselling and cross-selling telecom products to existing customers at Tech Mahindra Business Services. I also reduced accounts receivable days and improved cash flow by implementing strategies and collaborating with stakeholders at GeBBS Healthcare Solutions.I take pride in delivering exceptional customer service and maintaining strong client relationships. I am customer-centric, adaptive, and a quick learner. I continuously seek ways to exceed customer expectations and contribute to business success. I am always looking for new challenges and opportunities to grow and learn. Let's connect and explore how I can add value to your organization.