Raf Ibrahim

Background

About Raf Ibrahim

A consensus building people leader with broad experience directing high profile client engagements and enterprise infrastructure programs. Expertise in Service Delivery and Managed Services leading strategic multinational initiatives. Strengths include leading high functioning technical teams, large scale implementations, program management, client retention, strategic planning and risk assessment, crisis management and de-escalation CORE MANAGEMENT COMPETENCIES Exceptional technical understanding of public/private cloud architecture, Windows OS's, storage, backup/recovery/disaster recovery, security, identity and access management Solid understanding of audit reporting such as SOC2, and business continuity planning Solid experience in contract and commercial management, including development, execution and management of sourcing strategies, business cases, financial modeling, and operational alignment Experience working in highly matrixed organizations with global multi-vendor managed service environments Ability to build and manage relationship across the organization and with managed service providers Exceptionally organized, proactive, and capable of managing with ambiguity Capable of influencing multiple stakeholders with broad and varied business objectives Strong understanding of managed service contract billing and track record of cost reduction Ability to analyze extensive amounts of data and develop and present reports to executive leadership Building Advisor Level Trust Situation and Conflict Management Program Development and Management Negotiation and Influence Proactive Account Management and Strategic Planning Organizational and Change Leadership Vendor and Outsourcing Management Contract Management Governance and Compliance