Verified recordProfessional Services

Rafael Barbosa

Office Technology Manager at Marsh Mclennan

Based in Brazil

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Seniority

Manager

Department

Information Technology

Location

Brazil

Industry

Professional Services

Company size

40K

Contact information

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r•••••••@marsh.com

Phone

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+55 ••• •••• ••••

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Background

About Rafael Barbosa

10 years of experience in IT acting as Support Analyst and Field Technician- Microsoft Desktop Support Technician- Experience in incident, problem management, service level agreement (SLA), technical staff, logistics (computers, printers and parts), service desk and lab- Knowledge in Servers (Windows Server 2003 and Exchange 2003)- Strong troubleshooting and problem solving skills (On-site/remote /VIP Users / Call Center etc.)- Take on and complete IT project-based work- Experience in corrective and preventive maintenance of servers, PCs, laptops and printers- Experience in operating systems (Windows Experience in software disk cloning (Ghost), recovery of lost data, remote access, Mcafee, mail (Outlook / Lotus Notes) and virtualization (VMware and PcAnywhere)- Configuration and troubleshoot (Blackberry / VPN access);Specialties: IT Support / Service Desk

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