Rafael Mazza

Background

About Rafael Mazza

Welcome! Contact: rafaelmazza@outlook.com • Over 15 years of experience in IT, including Systems Analysis, Infrastructure, Technical Support, IT team management, and IT Project Management using agile methodologies; • Postgraduate degree in IT Project Management, demonstrating competence in applying agile methodologies to manage time, resources, plan, execute, and monitor complex projects; • Additional training as a holistic therapist, providing a broad knowledge base on interpersonal relationships and behavioral skills such as empathy, active listening, ethics, resilience, intuition, emotional management, effective communication, among others, to efficiently manage teams; • International experience in the United States, Australia, Mexico, and Colombia, with fluency in English and Spanish; • Strong skills in meeting facilitation, reporting, conflict resolution, and stakeholder management; • Knowledge in Marketing, Sales, and Commerce; • Deep knowledge and expertise in PMBOK, SCRUM, and Kanban, enabling teams to adopt and adapt these frameworks, promoting the adoption of agile practices and values; • Knowledge in programming logic, network administration, IT infrastructure, and the main technologies and tools in the market such as ITSM, SQL, Azure/AWS, DevOps, Python, Kanban, Generative AI, RESTful APIs, Google Workspace, Power Automate, among others; • Flexible professional with developed analytical and creative thinking, achieving analytical problem-solving ability, and a results-oriented mindset