Rafael Pavanelo

Background

About Rafael Pavanelo

I’m an Operations Specialist and Process Improvement Professional with 15+ years of experience across global SaaS, tech, and manufacturing industries. I bring a unique hybrid background combining engineering principles with business operations, Order-to-Cash (O2C), and Agile project delivery. I'm certified in Agile Project Management (Scrum & Kanban), Lean Six Sigma Green Belt, and Business Process Management (BPM). My work spans CRM/ERP systems (Salesforce, NetSuite), process automation, and quality assurance under standards like ISO 9001 and IATF 16949. Recognized globally for implementing high impact solutions, including resolving pricing and invoicing issues that recovered revenue and boosted customer satisfaction. I've led cross-functional initiatives across EMEA, collaborated with global teams, and supported CRM/ERP operations using Salesforce, SAP, and NetSuite. Key Strengths: Agile / Scrum • Salesforce • Order Management • Finance & Sales Ops • Lean Six Sigma • BPM • O2C • Quality Engineering • Global Projects- Certifications: Agile Project Management | Lean Six Sigma Green Belt | BPM- Tools: Salesforce | NetSuite | Power BI | Python- Languages: Portuguese (Native), English (Fluent), Spanish (Basic).