Rafael Santos

Background

About Rafael Santos

Your team is, more often than not, your most important and expensive asset, so anything other than having your team working at full potential is nonsensical. That's where I come in, it doesn't matter what challenges your team may have ahead of them, I am sure that I can help them smash through whatever goals that may be put in front of us, all while maintaining a healthy work environment, fomenting trust, team spirit and tackling every single gap in knowledge the moment they arise. Just in case you are thinking something along the lines of "He talks the talk, but can he walk the walk?" I can gladly show you how I- Actively tackled gaps in knowledge by delivering 100+ hours of training to the Uber Eats team during my time as the sole guest trainer and later as team SME for the Portuguese market both for newcomers and continuous learning sessions for the whole team- Constantly coached and instilled in the team both product knowledge and the companies ideals- Drafted, consolidated, and improved upon the team's procedures, thus driving up both quality and cost-efficiency- Improved customer experience for delivery partners by consolidating the knowledge and methodologies in both the support team and the Greenlight Hubs team - Drove up the value, increased performance, and efficiency as a Quality Team Lead while managing a team of analysts from 4 different lines of business and 4 different languages. I am versatile, persistent and I love challenges. I am a natural at coaching and motivating teams and I understand exactly how team dynamics affect both cost efficiency and customer experience.