Rafael Torres Beffa
Support Manager at Apple
Based in Marbella, Spain
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Seniority
Manager
Department
General Business & Management
Location
Marbella
Industry
Computers and Electronics Manufacturing
Company size
168K
Contact information
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r•••••••@apple.com
Phone
5 credits+34 ••• •••• ••••
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Background
About Rafael Torres Beffa
I am a (English and Spanish) customer service and IT professional with more than 10 years of industry experience. My skills include problem-solving, stakeholder management, technical troubleshooting, and incident management. I have a basic understanding of a broad spectrum of environments and IT systems, including network and server infrastructure. I am well-organized and able to multitask while working under pressure. I have hands-on experience with the ITIL® framework and am proficient in using Jira and Confluence. My grow as profesional shows that I am a person who need to learn and challenge myself in my actual Job I started as Genius (Desktop support) moving to Training Lead, Lead Genius and Support Manager actually. I am a fast learning and I hace a natural capacity to understand how things work. I feel happy, stimulated and excited when I hace the opportunity to solve problems it stimulate me. I consider myself self-taught, I always thinking personal of professional projects to continue learning.
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